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FAQ
FAQ (Frequent
Asked Questions)
- Do you provide combine shipping?
Yes, only if your total delivery charges is over RM200 and delivery within Klang Valley and Selangor areas ground floor only.
- Do you provide installation services?
Yes, we do. Installation can be arrange for purchase more than 5 items per delivery and only available for Klang Valley and Selangor areas. A 10% or minimum RM50 installation charge will apply based on total product price.
- What happen if I selected an item and
put into the shopping cart but
do not proceed for a period of
time?
Merchandise that has been put on the
shopping cart will be reserved
for a period of 4 hours for
further execution by user. After
this period, the merchandise
would be taken out from the cart
(quantity be reduced to 0 upon
checkout) and be available for
other customers.
- When will I be billed?
Your credit card will not be billed until
your order is ready to be
shipped out. Please note
that all products are subject to
availability.
- Do I have a choice in currency payment?
At Orange2You.com , we only
transact in (RM) Ringgit Malaysia.
- What if I want to return my product?
Please refer to our Returns
Policy
- Is my privacy protected?
Please refer to our Privacy
Policy.
- Is my credit card information secure on
the Internet?
We work to protect the security of your
information during transmission
by using Secure Sockets Layer (SSL)
software, which encrypts
information you input. As for
credit card information that you
entered during the purchasing
process, it would pass through
our site to payment provider
that we used; it is invisible to
us.
Please refer to our Privacy
Policy for more details.
- When do I expect to receive the
merchandise?
Orders received will be processed
immediately. Estimated delivery
time depends on the destination
address. To calculate the
delivery time, we add the time
it takes for your ordered
merchandise to arrive at our
warehouse from our supplier and
the time needed for the delivery
agent to deliver to your
designated addresses.
The following is an estimated time of
delivery
Standard shipping: 5 - 14 business
days.
Please note that we do not deliver to P.O.
Box addresses.
-
Where do you deliver?
Delivery of goods are currently limited to
Peninsular Malaysia only. However, we will continue to
expand our networks to be able to
deliver to more destinations.
-
Do you accept cheque payment ?
Basically, the products on the site
can only be purchased and paid
online using VISA Card, MasterCard,
Maybank2U, RHB Online, PosPay, Hong
Leong Online, Alliance Online and
Mobile Money. You will not be able
to complete the transaction without
choosing a payment gateway.
If you wish to payment via cheque, you will have to follow the
procedure below:-
Email us the list of products that you
wish to purchase.
We will reply you with the total amount
payable and the details of our bank
account. You will need to pay us via
cheque by either sending us the
cheque or deposit it into our
account and then fax the deposit
slip to us to our fax listed in the Contact
Us page. Once payment is cleared, we
will deliver the products.
-
Will I will be able to view the total
Shipping Charges when I checkout
?
Yes
-
How soon can I expect the goods after I
purchased online ?
The goods will be delivered within
5-14 working days from the date of your order.
In the event that some of the
products that you have purchased run
out of stock, we will contact you to
inform you.
-
How will the purchased items be delivered
?
Depending on the weight, size and
location of delivery, we will use
courier services or our delivery van
or third party transport services to
deliver your goods.
-
How to use the measurement of the furniture in you website?
i)The height is measure from the ground to the top of the furniture.
ii)The depth is measure from the back of the furniture to the front of the furniture.
iii) The width is obtained by measure across the furniture from left to right.
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